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COMPLAINT CHANNEL

Do you have reliable information about the commission of a crime or a serious or very serious offence?

MATTELCO SERVICIOS DE MANTENIMIENTO Y OPERACIÓN EN TELECOMUNICACIONES, S.L ("MATTELCO") provides various channels for you to report such matters, guaranteeing confidentiality and ensuring that no form of retaliation will be taken against you.

Who can report?

Anyone who has or has had any type of relationship with MATTELCO.

This includes: employees, freelancers, professional collaborators, partners, executives, contractors or suppliers, former employees, former partners, former administrators or representatives, interns or job applicants.

How can I file a report?

Through the form provided in the Whistleblowing Channel of the Factorial Tool, accessible via the following link: https://mattelco.factorialhr.es/complaints.

By post, sending a letter to the attention of the Responsible Body of the Whistleblowing Channel to the following address: Avenida de Rio de Janeiro, 56, 8A, District of Nou Barris, (08016) Barcelona.

Requesting an in-person meeting with the Responsible Body of the Whistleblowing Channel at the following address: Avenida de Rio de Janeiro, 56, 8A, (08016) Barcelona.

Is it necessary to provide my personal details when submitting a report?

While it is advisable to provide your name, address, ID, and a contact telephone number or email address to help verify the facts, request additional documentation, or update you on the progress of investigations, you have the right to submit your report anonymously. In any case, we will still investigate it.

What matters can be reported?

It is important to clarify that our Whistleblowing Channel is not intended for complaints or grievances. Such communications will be filed.

This is a restricted channel, designed exclusively to report particularly serious matters, such as the commission of a crime or a serious or very serious administrative offence, where the informant has a reasonable belief that the information is true.

It is also important to note that the matters reported must have occurred within the professional or business scope of our activities. If they are unrelated to us, they should be reported to the relevant police, administrative, or judicial authorities.

If the informant knowingly provides unreliable or blatantly false information, they will not be entitled to any protection, and MATTELCO may take action against them.

How will the reports be processed?

Only the Responsible Body of the Whistleblowing Channel will have access to the report and will be responsible for investigating it.

The investigation will be handled with the utmost discretion and confidentiality. The identity of the informant will not be disclosed to the accused or other individuals affected by the report.

If the informant has provided contact details, they will be informed whether their report is admitted for processing and the outcome of the investigation.

If the investigation reveals the commission of a crime, the matter will be referred to the Public Prosecutor or the judicial authorities. If it involves a serious or very serious administrative offence, the relevant authorities will be notified.

Regardless of whether they choose to use the Internal Whistleblowing Channel, the informant can also use external channels provided by the judicial or administrative authorities, either simultaneously or alternatively.

What protection does the informant have?

All persons using the Internal Whistleblowing Channel in good faith will be entitled to protection, as long as the facts reported are not clearly false or absurd.

The protection of informants will include, in all cases, the right to keep their identity confidential from the accused and other individuals affected by the report.

MATTELCO guarantees that no informant will suffer retaliation for reporting matters through our Internal Whistleblowing Channel or through the relevant external authorities, including the Independent Authority for Whistleblower Protection (A.A.I.), or for making public disclosures under the terms of Law 2/2023. This right to protection will also extend to their relatives, associates, and any entities with which the informant has a relationship.

Any data processing carried out in compliance with Law 2/2023 is justified by the legal obligation it imposes, which serves as the basis for legitimate processing. The law also presumes the lawfulness of processing special categories of data in the public interest.

In compliance with data protection regulations, all interested parties are informed that their identity will be kept confidential and that their data will not be shared with the individuals mentioned in the report or with third parties, except when legally required.

Both the informant and any other interested party may exercise their rights of access, rectification, limitation, deletion, and portability of their personal data in accordance with current regulations.

It is important to note that only designated individuals will have access to the data contained within the Whistleblowing Channel. Additionally, communication of such data to third parties will be strictly limited in accordance with the law.

Data will only be retained for as long as necessary to determine whether an investigation should be initiated. In any case, if no investigation is initiated within three months of receiving the report, the personal data will be deleted unless it is necessary to retain it to demonstrate the proper functioning of the Whistleblowing Channel, in which case the data will be anonymised.

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